Refund Policy
At NEHaven, we strive to ensure that each customer is satisfied with their purchase. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
1. Refund Eligibility:
- Refunds may be issued under the following circumstances:
- The product falls under refundable category.
- The product received is defective or damaged.
- The product received is significantly different from what was advertised in terms of colour, size and material.
2. Refund Process:
- To initiate a refund, please contact our customer support team within 5 days of receiving your order.
- Provide detailed information about the issue, including photos if applicable.
- Our team will review your request and determine if a refund is warranted.
- If approved, we will process the refund to the original method of payment within 7 days.
3. Non-Refundable Items:
- Certain items may not be eligible for refunds, including:
- Digital products or downloadable content.
- Customized or personalized items.
- Perishable goods or items that cannot be returned due to hygiene reasons.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
5. Contact Us:
- If you have any questions or concerns about our refund policy, please contact us at info@nehaven.in or 9863642809.
Note: This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.