Refund Policy

At NEHaven, we strive to ensure that each customer is satisfied with their purchase. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Refund Eligibility:

• Refunds may be issued under the following circumstances:
  • The product falls under refundable category.
  • The product received is defective or damaged.
  • The product received is significantly different from what was advertised in terms of colour, size and material.

2. Refund Process:

• To initiate a refund, please contact our customer support team within 5 days of receiving your order.
• Provide detailed information about the issue, including photos if applicable.
• Our team will review your request and determine if a refund is warranted.
• If approved, we will process the refund to the original method of payment within 7 days.

3. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
  • Digital products or downloadable content.
  • Customized or personalized items.
  • Perishable goods or items that cannot be returned due to hygiene reasons.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

5. Contact Us:

• If you have any questions or concerns about our refund policy, please contact us at info@nehaven.in or 9863642809.

Note: This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.