Shipping Policy

Free delivery available on orders above  ₹499

Shipping Policy

At NEHaven, we are committed to providing you with the best shipping experience for your cultural treasures from Northeast India. Please review our shipping policy to understand how we process and deliver your orders:

Processing Time:

  • Orders are typically processed within 1-3 business days from the date of purchase. This may take longer depending on certain products such as handcrafted items depending on complexity and availability.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

Shipping Methods:

  • We offer standard and expedited shipping options for domestic and international orders.
  • Standard shipping: Estimated delivery within 7-14 business days.
  • Expedited shipping: Estimated delivery within 3-7 business days.

Shipping Rates:

  • Shipping rates are calculated based on the total weight of your order and the shipping destination.
  • Free shipping may be available as an offer or for orders exceeding a certain value. Check our website for current promotions and eligibility criteria.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your order using the provided tracking number on the carrier's website.

Customs and Import Duties:

  • For international orders, please note that customs duties, taxes, and import fees may apply upon delivery.
  • Customers are responsible for any customs charges incurred. NEHaven is not liable for any delays or additional costs caused by customs clearance processes.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • NEHaven is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipment.

Shipping Restrictions:

  • Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. Please contact us for further assistance if you encounter any shipping restrictions.

Contact Us:

If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team at info@nehaven.com. We're here to help!

Return Policy

Return and exchange available only before 10days post delivery.

Exchange or Return Policy

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

  • The consumer will have to bear the shipping charges for the return of the product.
  • The product should not be used or consumed.
  • The customer should opt for return or exchange before 10 days post delivery.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation